---
title: All About Feedback
description: "# **Want to collect feedback from your service providers, clients, and/or requesters about requests? Look no further than the Usked Feedback feature!** ## **What is feedback in Usked? ** Feedback is a kind of survey that allows you to ask those…"
url: "https://usked.com/kb/all-about-feedback/"
updated: "2025-12-10"
category: Usked Features / General
---

# All About Feedback

# **Want to collect feedback from your service providers, clients, and/or requesters about requests? Look no further than the Usked Feedback feature!**

## **What is feedback in Usked? **

Feedback is a kind of survey that allows you to ask those involved in a request at least one question in order to get responses about things like service performance, customer and client satisfaction, etc.

## **What is the default survey used for feedback?**

This is what the default survey looks like for feedback on a request from the web version of Usked:

![image 512](https://usked.com/wp-content/uploads/2025/12/image-512.webp)

Here's what the default survey looks like from the Usked app: 

![image 514](https://usked.com/wp-content/uploads/2025/12/image-514.webp)

![image 513](https://usked.com/wp-content/uploads/2025/12/image-513.webp)

At this time, it is only possible to have one usable survey, and it must have the code of "job_evaluation" in order to show up for service requests. Usked will technically allow you to create other surveys but they would not be shown anywhere. 

## **Can I make changes to the default survey used for feedback? **

If you are staff with the***Manager*** role you can access and update the survey used in the web version of Usked. At this time, the feedback survey shown in the Usked app is not customizable.

## **How do I make changes to the default survey used for feedback in the web version of sked?**

To change the feedback survey,  go to***Settings > Surveys*** and click the middle icon "List Questions."

![image 515](https://usked.com/wp-content/uploads/2025/12/image-515.webp)

Here you can edit the questions and heading within the survey by clicking the pencil icon.

![image 519](https://usked.com/wp-content/uploads/2025/12/image-519.webp)

Once you've made the changes you want, click ***Save Changes***.

## **Who sees the feedback survey on requests and when?**

Requesters, clients, and service providers associated to the request will see a Give Feedback button. This button will only appear in the web version if the start date & time of the request is in the past.

## **Where can feedback be submitted?**

### **From the web version of Usked:**

Users can click on the "Star" icon to get the "Actions" screen of the request. There they will see the "Give Feedback" button. 

![image 519](https://usked.com/wp-content/uploads/2025/12/image-519.webp)

Once they click this, they will be able to see the feedback survey, enter responses accordingly, then click ***Save Changes***.

![image 517](https://usked.com/wp-content/uploads/2025/12/image-517.webp)

### **From the Usked app:**

The user can click on the "Give Feedback" button at the bottom of the mobile device screen.

![image 522](https://usked.com/wp-content/uploads/2025/12/image-522.webp)

They will be able to type in any feedback they want to give about that request, and then tap ***Submit***.

![image 522](https://usked.com/wp-content/uploads/2025/12/image-522.webp)

## **Where does it all go?**

Where you can find the feedback depends on how where it was submitted from.

### **Web version feedback submissions:**

1) Submissions are added as Alerts for those with the Manager role.

![image 516](https://usked.com/wp-content/uploads/2025/12/image-516.webp)

2) Submissions can be found in a report too (***Reports>Manager>Survey Responses***). 

![image 523](https://usked.com/wp-content/uploads/2025/12/image-523.webp)

### **Usked app feedback submissions:**

1) Submissions are sent to an email address as defined in your system settings (***Admin > Change System Settings>Email Addresses tab>Feedback field***).

![image 520](https://usked.com/wp-content/uploads/2025/12/image-520.webp)

The email that is sent to this email address will look like this:

![image 518](https://usked.com/wp-content/uploads/2025/12/image-518.webp)

2) Submissions will also appear in the "Internal Notes" section of the request.

![image 518](https://usked.com/wp-content/uploads/2025/12/image-518.webp)

So to review:

![image 521](https://usked.com/wp-content/uploads/2025/12/image-521.webp)