---
title: Having Issues with the Usked App?
description: "# **Please follow these troubleshooting steps.** 1. Uninstall the Usked app. 2. From the App Store (if using iPhone) or Play Store (if using Android) search for \"Usked\" and download the the app the same way you would any other…"
url: "https://usked.com/kb/having-issues-with-the-usked-app/"
updated: "2025-11-26"
category: Virtual + Services / General Information
---

# Having Issues with the Usked App?

# **Please follow these troubleshooting steps.**

1. Uninstall the Usked app.

2. From the App Store (if using iPhone) or Play Store (if using Android) search for "Usked" and download the the app the same way you would any other app.

![image 13](https://usked.com/wp-content/uploads/2025/11/image-13-791x1024.webp)

3. Open the app. Tap on the down arrow next to ***Organization(s)***, then tap ***Add a New Organization***.       

![image 11](https://usked.com/wp-content/uploads/2025/11/image-11-791x1024.png)

4. Enter the **organization database name** for the organization that you use Usked with.  Then tap ***Add*****.**

![image 9](https://usked.com/wp-content/uploads/2025/11/image-9.png)

Note: The organization database name will be the same as your Usked portal url (minus the ".usked.com" part of the url).

For example, if the portal url is "global.usked.com" the organization database name for the app would be "global."

![image 14](https://usked.com/wp-content/uploads/2025/11/image-14-791x1024.png)

5. Select the organization you just added from the list. Then, enter your **username** and **password.**Finally, tap ***Login***. 

*If you forgot your username and/or password [follow these steps](https://uskedcrm.zohodesk.com/portal/en/kb/articles/i-forgot-my-username-or-password). 

![image 12](https://usked.com/wp-content/uploads/2025/11/image-12-791x1024.png)

![image 10](https://usked.com/wp-content/uploads/2025/11/image-10.webp)

If you are still experiencing issues with the app after following these steps please submit a support ticket!