---
title: How to Manage Customer Billing Rate Changes
description: "**Table of contents** - **Need to change a customer billing rate for a group, but not sure how to without it affecting any previous billing?** ### **Need to change a customer billing rate for a group, but not sure how…"
url: "https://usked.com/kb/how-to-manage-customer-billing-rate-changes/"
updated: "2025-11-28"
category: "How-To Tutorials / Billling"
---

# How to Manage Customer Billing Rate Changes

**Table of contents**

- **Need to change a customer billing rate for a group, but not sure how to without it affecting any previous billing?**

### **Need to change a customer billing rate for a group, but not sure how to without it affecting any previous billing?**

**Customer billing rates can change for many reasons, including contract renewal, term changes, etc. Learn how to add new rates without affecting the customer's existing rates. For this example, the contract with our customer, Umbrella Corporation, has been renewed. The contract includes a hourly rate increase for Sign Language Interpreting services from $80 to $85 during business hours and from $90 to $95 for non business hours. **

** Go to*****People > Groups*****and click on the "money" icon next to the group that needs a rate change. **

![image 157](https://usked.com/wp-content/uploads/2025/11/image-157.webp)

![image 158](https://usked.com/wp-content/uploads/2025/11/image-158.webp)

![image 159](https://usked.com/wp-content/uploads/2025/11/image-159.webp)

**On the next screen, you will see a list of customer billing rates. Click on the pencil icon for the service code rate you wish to expire:**

![image 162](https://usked.com/wp-content/uploads/2025/11/image-162-1024x272.webp)

**On the next screen, add an expiration date and "Save Changes":**

![image 164](https://usked.com/wp-content/uploads/2025/11/image-164.webp)

**Return to the previous screen, and click on "Create a New Customer Billing Rate". Select the appropriate service code the new rate will apply to. Then fill out any necessary fields (invoice label, cancel billable hours, short notice hours, new effective date, BH rate, Non-BH Rate, and subsequent rate information for the new pay rate) and then "Save Changes".**

![image 163](https://usked.com/wp-content/uploads/2025/11/image-163.webp)

**Now, for any requests for the Acme Corporation group for this service code between the start of the old customer billing rate through 5/31/23, the old customer billing rate will apply:**

![image 160](https://usked.com/wp-content/uploads/2025/11/image-160.webp)

**and for requests from 6/1/23 onward, the new customer billing rate will apply:**

![image 161](https://usked.com/wp-content/uploads/2025/11/image-161.webp)