---
title: Standardized Cancellation Reasons
description: "## Background Previously, Usked licensees did not have a structured way to track why a job was cancelled, aside from reviewing freeform text fields. This created inconsistencies and reporting capabilities. - Schedulers were required to enter a reason, but requesters…"
url: "https://usked.com/kb/standardized-cancellation-reasons/"
updated: "2025-12-10"
category: Usked Features / General
---

# Standardized Cancellation Reasons

## Background

Previously, Usked licensees did not have a structured way to track why a job was cancelled, aside from reviewing freeform text fields. This created inconsistencies and reporting capabilities.

- Schedulers were required to enter a reason, but requesters were not.
- No standardized list made data analysis and auditing difficult.
- There was no field or column to capture the date that a job was cancelled.
- Freeform entry made it hard to ensure consistency across users.

## Our Solution

Usked has released a new feature designed to streamline workflows and improve reporting accuracy.

### Standardized Cancellation Reason Dropdown

A customer-configurable dropdown list of cancellation reasons is now available, similar to the audience size selector.

This dropdown:

- Appears on the cancellation screen for all users.
- Can be configured to be a required field for both schedulers and requesters.
- Provides a concise, standardized list of options, such as:.
  - Cancelled: Rescheduled
  - Cancelled: Employee Time Off
  - Cancelled: Client No Show
  - Cancelled: Other

Freeform text remains available in the Cancellation Notes field for additional context.

### Reporting Integration

The selected cancellation reason and cancellation date are now included in the following reports:

- Customer Billing Report
- Service Provider Pay Report
- Requests List
- Assignments List

## Configuration Details

### To Set Cancellation Reasons:

Go to: Settings > Cancel Reasons

- Create and manage your dropdown list of standardized cancellation reasons.

![image 540](https://usked.com/wp-content/uploads/2025/12/image-540.webp)

### To Enable/Disable this Feature:

Navigate to: Admin > Change System Settings > Service Requests tab

- Locate the Cancellation reasons setting to turn the feature on or off.

![image 542](https://usked.com/wp-content/uploads/2025/12/image-542-1024x717.webp)

## What Users Will See

Once enabled, the cancellation page will display:

- A dropdown menu for selecting a reason
- An optional notes field if “Other” is selected (last option)
- An automatically recorded cancellation date

![image 541](https://usked.com/wp-content/uploads/2025/12/image-541-1024x553.png)

This enhancement helps standardize data, simplify workflows, and improve reporting accuracy across all Usked licensees. 

If you need help configuring the feature, please reach out to Usked Support.