---
title: Webcam and microphone quality vary per user, as does Internet connect speed. Read more about how candidates can test these prior to starting a screening.
description: "Before a candidate begins a screening that includes a Record Video part or Play and Record Video part) we recommend testing their audio/video quality and Internet connection to ensure a smooth capture of their responses. Here's how to run these…"
url: "https://usked.com/kb/webcam-and-microphone-quality-vary-per-user-as-does-internet-connect-speed-read-more-about-how-candidates-can-test-these-prior-to-starting-a-screening/"
updated: "2025-10-31"
category: "Troubleshooting & Current Service Status"
---

# Webcam and microphone quality vary per user, as does Internet connect speed. Read more about how candidates can test these prior to starting a screening.

Before a candidate begins a screening that includes a Record Video part or Play and Record Video part) we recommend testing their audio/video quality and Internet connection to ensure a smooth capture of their responses. Here's how to run these tests: 

![Step 1 2](https://usked.com/wp-content/uploads/2025/10/Step-1-2-1024x51.png)

To check video/audio quality - go to [https://tokbox.com/developer/tools/precall/results. ](https://tokbox.com/developer/tools/precall/results)

![Step 2 1](https://usked.com/wp-content/uploads/2025/10/Step-2-1-1024x63.png)

Click on this button:   

![image 1](https://usked.com/wp-content/uploads/2025/10/image-1.png)

![Step 3 1](https://usked.com/wp-content/uploads/2025/10/Step-3-1-1024x54.png)

Once the test results are available, scroll down to the ***Connectivity to OpenTok Servers*** heading. All four options should have a green check mark. 

![connectivity to opentok servers](https://usked.com/wp-content/uploads/2025/10/connectivity-to-opentok-servers-example.png)

![Step 4](https://usked.com/wp-content/uploads/2025/10/Step-4-1024x69.png)

Next, scroll down to the ***Expected Call Quality*** Heading. The video and audio quality should be "(Excellent)" and the video and audio packet loss should be 0%. 

![expected call quality](https://usked.com/wp-content/uploads/2025/10/expected-call-quality.png)

![Step 5](https://usked.com/wp-content/uploads/2025/10/Step-5-1024x46.png)

To check for Internet connection quality head to [speedtest.net](https://www.speedtest.net/). 

![Step 6](https://usked.com/wp-content/uploads/2025/10/Step-6-1024x61.png)

Click on this button: 

![go button from speedtest.net](https://usked.com/wp-content/uploads/2025/10/go-button-from-speedtest.net_.png)

![Step 7](https://usked.com/wp-content/uploads/2025/10/Step-7-1024x53.png)

After some time, results will display (example below). 

![speedtest results](https://usked.com/wp-content/uploads/2025/10/speedtest-results-example.png)

![800px x 100px STEP EIGHT](https://usked.com/wp-content/uploads/2025/10/800px-x-100px-STEP-EIGHT.png)

Re run the test a few more times by clicking on the "GO" button. Use the lowest speeds returned for each metric to compare to ideal speeds. For the screening, here are the ideal speeds: 

| DOWNLOAD 🔻 | 5 or more Mbps |
| --- | --- |
| UPLOAD 🔺 | 3 or more Mbps |

![image](https://usked.com/wp-content/uploads/2025/10/image-1024x52.png)

 If your audio/video quality and/or Internet connection speed does not meet the levels mentioned you may need to use another computer or move to a location that has a better Internet connection to take the screening.