Below is an overview of how to transfer a VRI assignment to another interpreter, and what the current and joining interpreter can expect.
Please note that the ability to transfer a VRI assignment is only available if your organization has enabled on-demand routing. Not all agencies have elected to offer on-demand services. If your agency works strictly on a pre-scheduled basis, this tutorial does not apply to you.
To transfer a call to another interpreter, click on the Enable Transfer button. It will then turn red.
Then, you must click on the red Request Transfer button.
Once selected, it will indicate the system is searching for another interpreter.
Note: If you click the Emergency button, it will send the call out to seek another interpreter and immediately disconnect the first interpreter. The Emergency button should only be used in cases of absolute necessity.
Transferring an assignment is a two-step process to request a transfer to prevent accidental transfer requests. Once initiated, there is no way to stop a transfer.
Once an interpreter has been found and joins the call, the joining interpreter can observe the call and indicate when they are ready to take over. While the client cannot see the joining interpreter until the transfer is complete, the current interpreter on the call and the joining interpreter can see one another.
**Below is what the joining interpreter view immediately upon joining.
**Below is what the current interpreter sees the moment the other interpreter joins.
When the joining interpreter is ready to take over, they will click the Ready button.
The moment the joining interpreter hits Ready, they will see Waiting for Transfer.
The current interpreter on the call will see a note appear below the joining interpreter indicating that the joining interpreter is ready to take the call. Then, the current interpreter selects the Complete Transfer button when they feel appropriate.
When the current interpreter completes the transfer, they are taken to the following page.