VRI ON APP

Below is a detailed description of how to navigate VRI on the app.

STEP ONE

Sign into the uSked VRI lobby with the same username and password used for your uSked client profile.

You are now in the uSked VRI Lobby. You have several options available to you here:

  1. Request a uSked VRI interpreter now (on-demand)

  2. Start a demo uSked VRI conversation

  3. Create a pre-scheduled uSked VRI request

Do you have interpreter preferences? If so, you are able to enter additional filters when searching for an interpreter. Click on the gear icon in the Lobby for more options.
Please note that while additional interpreter preferences and filters are available for all calls, the Request a uSked VRI Interpreter Now option is only an option if on-demand routing is turned on. If you see the Request a uSked VRI Interpreter Now, it is safe to assume on-demand routing is turned on.

STEP TWO

If you need an interpreter immediately (on-demand only), click on Request a uSked VRI Interpreter Now.

Note: If the VRI call is a pre-scheduled request, skip this step and proceed directly to step three.

When this screen appears, uSked is actively looking for an interpreter for your on-demand call.

If you decide that you no longer want an interpreter, simply click on the screen and the option to End Conversation will appear. Click on it and uSked will confirm – press End Conversation or click Cancel to continue waiting for the first available interpreter.

STEP THREE

For those on-demand VRI requests, wait for an interpreter to accept the request. If it is a pre-scheduled request, log into the VRI Lobby. In either case, once the interpreter appears, you will be in the smaller self-view picture while the interpreter is on the larger screen.

While not all agencies have elected to offer on-demand services, once connected to an interpreter the actual VRI experience is largely the same. The following experience is the same for both, pre-scheduled and on-demand conversations.

Once connected, you will see the interpreter in the larger screen and see yourself in the smaller (self-view) screen.

To send text chat messages to your interpreter, simply type in the chat box at the bottom of the screen and tap on Send.

The VRI screen is responsive. This means that when you turn your phone in a horizontal position, it will shift both the self view and interpreter view into a landscape position.

NOTE

Once in the VRI system, you are able to access different features. Below is an explanation of each option available within the interface.

The Main View shows you and the current interpreter.

The Chat View allows you to communicate with your interpreter.

In order to access the privacy screen or mute preferences, simply click on your self-view.

By clicking on your self-view, you can mute or unmute the video for privacy purposes.

This is also true of the mute feature. By clicking on your self-view, you can enable or disable the audio.

Elapsed Time shows the duration of the conversation just below your self-view.

STEP FOUR

Once you are ready to end the VRI assignment and disconnect from the interpreter, click on the main view to populate and click on the blue End Conversation button that appears at the bottom of the screen.

Note: Feedback is important to us – feedback on the interpreter experience and feedback on the app experience itself. If you feel so inclined, there are a couple quick ways to provide feedback. See below for an explanation of both.

At the end of your conversation, there will be a five star rating system that appears. Please use this to rate your uSked VRI conversation.

You are able to leave an explanation of your experience and more detailed feedback as well.

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2019-05-13T12:08:01+00:00