Scheduling System2018-11-05T16:49:52+00:00
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What Is uSked

uSked is a comprehensive scheduling and logistics management software for hourly-based services. As an end-to-end service provider and client management platform, uSked is designed to streamline the navigation of service requests. Our strategic partners include higher education institutions, language interpreting agencies and any other organization tasked with the coordination of services.

Actual Number of Billable Service Hours
Completed Using uSked

uSked App In Action

The uSked app allows service providers, and customers alike, the ability to create, manage and see their upcoming appointments.

Designed with efficiency and transparency in mind, the app enhances both the client and service provider experience.

Why It Matters

More than 78 million Americans, or almost 50% of the US workforce, are paid on an hourly basis.

uSked came about as a result of  a Washington D.C.-based sign language interpreting agency’s need for an end-to-end coordination platform to manage their interpreting and CART services. In order to improve their employee and customer experience, they needed a system to automate process, control human error and help streamline the business.  As a result, uSked was born.

As a strong scheduling system, uSked creates a win-win-win by enabling a seamless and enjoyable experience for service coordinators, service providers and customers alike. We at uSked believe that service is personal, quality is paramount and, above all, PEOPLE COME FIRST.

Features

  • Management of service provider availability
  • Manage incidentals
  • Preferred & ´Do Not Send´ (DNS) Service Provider functions
  • Flexible pay period system
  • 1099 and W-2 ready
  • Feedback system for clients and service providers
  • Clone past requests & manage recurring requests
  • Robust reporting dashboard
  • Payroll process and approval system
  • Multiple time zone management
  • Various scheduling views
  • Manage multiple services
  • Set and manage availability with leave tracking and approvals
  • 26 different color themes
  • Reusable email editor and templates
  • FERPA & HIPAA compliant
  • Authority To Operate (ATO) with Federal Agencies
  • Extensive system documentation and training videos

How It Works

uSked makes collaborative scheduling simple and easy. We’re a consolidated system with everything – requests, assignments, confirmations, invoicing  & payroll – all in one place. Regardless of your role in a job or project, uSked effectively manages your responsibilities.

Below we’ve highlighted some of the key roles required to get an assignment off the ground. There are so many details and nuances when coordinating services, hence the need for a scheduling system that serves each and every person. uSked is a curated scheduling system designed to facilitate each of these roles, both individually as well as part of a larger collaborative community.

uSked Spotlight

Check out different features we spotlight below. In our Spotlight posts we explain how to apply the features in your everyday scheduling efforts and provide tips and tricks. The opportunities are endless!

Your Role & uSked

Client

CLIENT

A client is anyone who receives services from a service provider. Some examples of a client are a student needing accommodations, patients and doctors, or individuals requiring a service for communication or physical access.

One of the reasons uSked is so powerful is its ability to manage a wide range of services. In our experience, clients know what services they need better than anyone.  With uSked, clients can make requests and communicate with ease without a lot of back and forth.

Schedulers provide support to their clients and service providers, facilitating communication and collaboration between all parties. Coordinators and schedulers make the magic happen within organization as they have their fingers on the pulse of who is going where, when and why.

uSked allows schedulers to manage multiple requests for the same service at varying times and locations, as well as maximize a service provider’s time. Because managing the minutiae is crucial, uSked leaves no stone unturned.

Scheduler

SCHEDULER

Service Provider

SERVICE PROVIDER

Simply put, a service provider is an individual that performs a service. With human services happening all around us, a service provider is any number of roles including, but not limited to, a sign language interpreter, translator, test proctor, note taker or court reporter.

Created to be an intuitive system, uSked will only contact service providers who are actually available. Moreover, the uSked app shows all upcoming and recent assignments as well as how many total hours they’re to be paid for each assignment. Providers can see all assignment information including, but not limited to, prep material, special instructions and dress code.

A manager oversees their entire department in determining its direction, services, and support. uSked works directly with managers as they navigate process and best practices for their organization. Managers often work hand-in-hand with schedulers to ensure efficiency, and improve the client and service provider experience.

Most noteworthy, reporting is a life line for managers tasked with overseeing a large variety of services. uSked generates a number of reports that show trends in services requested at particular times of the day,  week, months and so on. This information becomes important when making projections and communicating growth in services and navigating budget forecast and needs.

Student Services Coordinator

MANAGER

Accountant

ACCOUNTANT

uSked tracks billable hours of service providers in real-time allowing users to manage hours and invoice with ease. As the unsung heroes of payroll, accountants are tasked with supporting finance departments and managing costs. uSked makes their life easier!

Each department is different and has varying ways of billing. uSked gives an accountant the necessary flexibility to manage their particular process. uSked enables different billing procedures unique to the needs of the organization or department. Some service requests require additional travel expenses such as mileage, parking, and paid travel time. What’s more, service providers can submit various assignments with different services at different pay rates all on a single invoice.

Your Role & uSked

Client

CLIENT

A client is anyone who receives services from a service provider. Some examples of a client are a student needing accommodations, patients and doctors, or individuals requiring a service for communication or physical access.

One of the reasons uSked is so powerful is its ability to manage a wide range of services. In our experience, clients know what services they need better than anyone.  With uSked, clients can make requests and communicate with ease without a lot of back and forth.

Scheduler

SCHEDULER

Schedulers provide support to their clients and service providers, facilitating communication and collaboration between all parties. Coordinators and schedulers make the magic happen within organization as they have their fingers on the pulse of who is going where, when and why.

uSked allows schedulers to manage multiple requests for the same service at varying times and locations, as well as maximize a service provider’s time. Because managing the minutiae is crucial, uSked leaves no stone unturned.

Service Provider

SERVICE PROVIDER

Simply put, a service provider is an individual that performs a service. With human services happening all around us, a service provider is any number of roles including, but not limited to, a sign language interpreter, translator, test proctor, note taker or court reporter.

Created to be an intuitive system, uSked will only contact service providers who are actually available. Moreover, the uSked app shows all upcoming and recent assignments as well as how many total hours they’re to be paid for each assignment. Providers can see all assignment information including, but not limited to, prep material, special instructions and dress code.

Student Services Coordinator

MANAGER

A manager oversees their entire department in determining its direction, services, and support. uSked works directly with managers as they navigate process and best practices for their organization. Managers often work hand-in-hand with schedulers to ensure efficiency, and improve the client and service provider experience.

Most noteworthy, reporting is a life line for managers tasked with overseeing a large variety of services. uSked generates a number of reports that show trends in services requested at particular times of the day,  week, months and so on. This information becomes important when making projections and communicating growth in services and navigating budget forecast and needs.

Accountant

ACCOUNTANT

uSked tracks billable hours of service providers in real-time allowing users to manage hours and invoice with ease. As the unsung heroes of payroll, accountants are tasked with supporting finance departments and managing costs. uSked makes their life easier!

Each department is different and has varying ways of billing. uSked gives an accountant the necessary flexibility to manage their particular process. uSked enables different billing procedures unique to the needs of the organization or department. Some service requests require additional travel expenses such as mileage, parking, and paid travel time. What’s more, service providers can submit various assignments with different services at different pay rates all on a single invoice.

Testimonials

It is a benefit to have everything I need at my fingertips.

uSked is not only a central location for acquiring work, but I can also complete invoices, and update personal information. It is a benefit to have everything I need at my fingertips, whether on my phone when I’m on the go or from the comfort of my own home. There have been many times when I was able to access uSked to get specific details needed for an assignment. uSked is user-friendly and makes my job less stressful going from assignment to assignment.


A. Forte, A Service Provider

uSked
5.0
2018-09-26T13:25:11+00:00

A. Forte, A Service Provider

uSked is not only a central location for acquiring work, but I can also complete invoices, and update personal information. It is a benefit to have everything I need at my fingertips, whether on my phone when I’m on the go or from the comfort of my own home. There have been many times when I was able to access uSked to get specific details needed for an assignment. uSked is user-friendly and makes my job less stressful going from assignment to assignment.

For someone like me who is extremely busy multi-tasking, I found uSked to be user-friendly and easy to submit my request.

For someone like me who is extremely busy multi-tasking, I found uSked to be user-friendly and easy to submit my request. It also allows me to communicate with the interpreter on specific information to be prepared for, as well as my expected outcomes. As soon as I submit my request, I get an email confirmation, which gives me a peace of mind knowing the request has been made.


D. Reekers, Client

uSked
5.0
2018-09-26T13:59:10+00:00

D. Reekers, Client

For someone like me who is extremely busy multi-tasking, I found uSked to be user-friendly and easy to submit my request. It also allows me to communicate with the interpreter on specific information to be prepared for, as well as my expected outcomes. As soon as I submit my request, I get an email confirmation, which gives me a peace of mind knowing the request has been made.

I’m able to feed my own requests at ease, track progress of the status…

Through uSked, I’m able to feed my own requests at ease. I’m able to track the progress of the status of my requests in uSked. When necessary, I’m able to access uSked to update my requests with new information.


S. Bravin, Client

uSked
5.0
2018-09-26T14:00:38+00:00

S. Bravin, Client

Through uSked, I’m able to feed my own requests at ease. I’m able to track the progress of the status of my requests in uSked. When necessary, I’m able to access uSked to update my requests with new information.

uSked has definitely improved our work flow.

With uSked, we are able to manage and keep track of all the appointments we’ve made with our clients while maintaining accountability and accuracy. It has definitely improved our work flow and organization within the company.


M. Kong, Licensee

uSked
5.0
2018-09-26T13:36:50+00:00

M. Kong, Licensee

With uSked, we are able to manage and keep track of all the appointments we’ve made with our clients while maintaining accountability and accuracy. It has definitely improved our work flow and organization within the company.

uSked makes my job easier.

Using uSked makes my job easier. I can check assignments, communicate new information, and review assignment details quickly and easily.


J. Mussog, A Service Provider

uSked
5.0
2018-09-26T13:28:06+00:00

J. Mussog, A Service Provider

Using uSked makes my job easier. I can check assignments, communicate new information, and review assignment details quickly and easily.
5
5

Book A Demo

Our goal is to help save you time and money when managing services. We would love to share how uSked has proven to make processes more efficient and reduce costly mistakes. We know life is busy. Anything that can make your life easier is worth a look. A quick, 15 minute chat is all it takes to find out of uSked can help your organization. Book some time with us today!

Book a Demo Today!