Welcome to Usked

Yes. Usked is designed to scale with agency growth. Pricing scales by assignment volume rather than by user or feature tier, so as your assignment count grows, you move to a higher-volume plan without losing any functionality. Unlimited users are included on all plans, so adding coordinators, administrators, or interpreters to the platform does not increase your per-seat cost. 

Usked provides dedicated cybersecurity support documentation that agencies can use when clients or contracts require evidence of data security practices. This includes information on data encryption, access controls, uptime guarantees, backup redundancy, and compliance with HIPAA and GDPR. 

Yes. Usked is HIPAA and GDPR compliant. The platform includes two-factor authentication (2FA), encrypted data storage, role-based access controls, 24/7 uptime monitoring, and hourly and daily data backups at multiple locations. It also provides documentation and support to help agencies respond to cybersecurity inquiries from their clients. 

Yes. Usked includes a client-facing requestor portal where clients and organizations can submit service requests, specify required interpreter skills and certifications, track assignment status in real time, view past assignments, and access compliance and billing reports, without having to contact the agency for every update. 

Usked stores all interpreter credentials, certifications, background checks, and compliance documents in each interpreter’s profile. Expiration dates are tracked automatically, and the system sends alerts before documents lapse. When scheduling, the platform filters available interpreters by credential status, ensuring only credentialed interpreters are matched to assignments requiring specific qualifications. 

Yes. Usked automates interpreter invoicing by generating invoices based on completed assignment data. Interpreters submit invoices directly through the platform using Usked-generated templates, ensuring consistency and eliminating duplicate payments. The system manages multiple pay rates for each service type and interpreter and integrates with QuickBooks Online for seamless financial reconciliation. 

Usked provides interpreting agencies with multiple calendar views (1-day, 7-day, 35-day, and compact), real-time interpreter availability tracking, bulk assignment blasting to multiple qualified interpreters simultaneously, automated conflict detection to prevent double-bookings, and automated confirmations and reminders for both interpreters and clients. Interpreters can manage their own availability and accept assignments through a self-service mobile app and portal. 

Usked for interpreting agencies is an all-in-one cloud-based platform that manages the complete operational workflow of a language services or interpreting agency, from client service request intake through interpreter scheduling, credential compliance, automated invoicing, and financial reporting. It replaces disconnected email, spreadsheet, and billing workflows with a single connected system. 

Usked offers a free demo and a guided walkthrough of the platform with a team member who understands your industry. There is no commitment required. Usked also offers a 30-day money-back guarantee: if you’re not satisfied after implementation, you can cancel within 30 days for a full refund. 

Usked uses assignment-based pricing. Plans start at $3,990 per year for up to 2,400 assignments annually. Higher volume plans are available, including enterprise pricing for organizations managing 24,000 or more assignments per year. All plans include all features and unlimited users. Annual plans include a 5% discount, and assignments carry over throughout the year. 

General scheduling tools are built for shift workers, project teams, or appointment booking, not for the specific operational complexity of language services or credentialed service provider management. Usked is purpose-built with features like language pair matching, credential expiry tracking, multi-party billing between agencies, clients, and providers, and compliance reporting that generic tools don’t address natively. 

Yes. Usked is a cloud-based SaaS platform accessible through a web browser and mobile app. There is no software to install. All plans include unlimited users, and pricing is based on assignment volume rather than per-seat licensing. 

Usked replaces the fragmented, manual workflows that most service-based organizations use to manage assignments, email threads, spreadsheets, and disconnected billing tools with a single platform that automates scheduling, credential compliance, communication, invoicing, and reporting. Organizations that switch to Usked typically reduce administrative overhead, improve assignment fill rates, and eliminate billing errors caused by manual data entry. 

Usked is used by interpreting and language access agencies, colleges and universities managing student accommodation services, hospitals and healthcare systems providing language access, home care agencies, and corporate HR and DEI teams managing accessibility and accommodation requests. The platform is purpose-built for any organization that coordinates a contingent or credentialed workforce of service providers. 

Usked is a cloud-based service scheduling and assignment management platform built for organizations that coordinate service providers, including interpreting agencies, educational institutions, healthcare organizations, and corporate teams. It manages the full operational lifecycle from service request intake through provider scheduling, credential tracking, invoicing, and reporting in a single connected platform. 

Usked provides customizable dashboards and reports, including assignment fill rates, service provider utilization, accommodation request volume by department, credential compliance status, and financial reports for billing reconciliation. Reports can be generated on demand and exported for leadership presentations, compliance documentation, or accreditation purposes. 

Yes. Usked supports mixed-workforce models, meaning educational institutions can manage both staff interpreters and contracted or freelance providers within the same system. Pay rates, credential requirements, and scheduling rules can be configured separately for each provider type. 

Usked supports multi-location scheduling through calendar views that filter by campus location, building, or department. Administrators can manage service provider availability and assignment fulfillment across an entire institution from a single dashboard, and filter reports by department, location, or student population. 

Yes. Students can log into a dedicated portal to submit accommodation and interpreter service requests, view the status of their requests in real time, receive automated notifications when assignments are confirmed or changed, and provide feedback on service quality. Giving students their own logins also creates accountability for request submission and reduces the administrative burden on disability services staff. 

Yes. Usked supports compliance with FERPA, HIPAA, and VPAT standards. The platform uses encrypted data storage, two-factor authentication, and role-based access controls to protect sensitive student information. It also provides compliance reporting tools to support institutional audits and accreditation requirements. 

Usked is specifically designed to help institutions bridge the accessibility gap by ensuring that accommodation requests are fulfilled on time and with qualified providers. Real-time fill-rate tracking, automated alerts for unconfirmed assignments, and KPI dashboards for department leadership provide institutions with the visibility needed to identify gaps in service delivery and address them proactively. 

Usked provides disability services offices with a centralized system for receiving, routing, and fulfilling accommodation requests. Students and faculty can submit requests directly through a self-service portal. Administrators can match requests to qualified service providers based on skills, availability, and location. All requests, provider assignments, and outcomes are tracked in one system with audit-ready reporting. 

Usked for educational institutions is a cloud-based scheduling and accommodation management platform designed for colleges, universities, and K-12 school districts. It helps disability services offices, accessibility departments, and educational administrators coordinate interpreter services and accommodation requests for students and faculty, while maintaining compliance with ADA, Section 504, and FERPA requirements. 

Usked can manage a broad range of corporate accessibility services, including sign language interpreters, CART (Communication Access Realtime Translation) captioning providers, assistive technology specialists, ergonomic assessment providers, mobility assistance services, and any other credentialed or specialized service provider that needs to be matched, scheduled, and tracked. 

Usked provides customizable dashboards and reports specifically designed for DEI and HR leadership, including accommodation request volume by department, provider performance metrics, fill rates, and request resolution timelines. These reports support both internal DEI program tracking and external reporting to leadership, boards, or investors. 

Usked is designed to integrate with existing HR software and compliance tools. It supports SSO (single sign-on) integration with existing identity providers, simplifying user access management for large enterprises. 

Yes. Usked includes automated time zone adjustments for remote and international teams, enabling organizations with distributed workforces to coordinate accessibility services across multiple geographies from a single platform. 

Usked supports compliance with the ADA (Americans with Disabilities Act), WCAG, Section 508, EEO policies, and corporate inclusion mandates. The platform provides automated compliance reporting, role-based access controls, multi-factor authentication, and encrypted data storage, all of which support both legal obligations and internal governance requirements. 

Usked for corporate organizations is a centralized service request and assignment management platform that helps HR, DEI, and operations teams coordinate accessibility services, including sign language interpreters, CART captioning, assistive technology support, and other accommodation services, across departments and office locations. It replaces scattered email and spreadsheet processes with a structured, auditable, and scalable system.    

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Usked’s smart shift scheduling and workload balancing tools help healthcare organizations optimize resource allocation across their provider pool, reducing staff burnout and improving utilization. Predictive analytics provide data insights for staffing planning based on patient volume trends and provider availability patterns. 

Yes. Usked includes a self-service patient portal where patients can schedule, reschedule, or cancel appointments, access their treatment history and upcoming care plans, and receive automated reminders for medications, follow-ups, and upcoming procedures. 

Usked automates background checks, license verifications, and certification tracking for healthcare providers. All credentials are stored in each provider’s profile, with expiration date tracking and automated renewal alerts, ensuring organizations always deploy providers who meet the required compliance standards. 

Usked includes automated billing and invoicing tools for healthcare services, including home healthcare visits, therapy sessions, and specialist appointments. The platform supports integration with insurance providers, Medicare, and Medicaid billing systems, with real-time reimbursement tracking and billing discrepancy alerts. 

Yes. Usked is HIPAA compliant. The platform uses end-to-end encryption for all patient and provider data, secure cloud storage with multi-factor authentication, role-based access controls, and integration capabilities with Electronic Health Record (EHR) systems and existing hospital networks. 

Usked provides real-time multi-view scheduling calendars, automated patient-to-provider matching based on condition, availability, and location, waitlist prioritization to reduce appointment delays, and instant SMS and email notifications for providers, patients, and care coordinators. Changes and cancellations are managed in the system and communicated automatically. 

Usked for patient care is a cloud-based scheduling and operations management platform for home care agencies, healthcare providers, and medical organizations. It manages provider scheduling, credential verification, patient appointment coordination, automated billing, and compliance reporting in a single system, reducing administrative burden and improving the patient and provider experience. 

Yes. Usked provides requestor portals where clients, students, faculty, and patients can submit service requests directly, specify provider preferences, and track the status of their requests in real time. This reduces the volume of inbound scheduling calls and emails to the coordinating organization. 

Usked’s matching engine filters the available provider pool based on the requirements of each assignment, including language pair, specialty, certifications, availability, and geographic proximity. Coordinators can offer the assignment to the best-matched provider or blast it to multiple qualified providers simultaneously and confirm the first to accept. The system prevents double-booking through automatic conflict detection.
 

Yes. Usked supports recurring assignments with custom intervals, allowing agencies and organizations to set up ongoing client needs and routine service assignments that repeat automatically. Automated reminders and easy modification tools keep recurring workflows running without manual rebooking. 

Yes. Service providers can use the Usked mobile app to view their upcoming assignments, accept or decline assignment offers, update their availability, sync their Usked schedule with their personal calendar, submit invoices, and receive instant notifications for any assignment changes, all without contacting the scheduling office. 

Usked offers four calendar views: a 1-Day Side-by-Side view showing unassigned assignments and provider availability simultaneously, a Compact view for high-density scheduling, a 7-Day view for weekly assignment status, and a 35-Day view for a high-level monthly overview of assignment volume and status. 

Usked’s scheduling module includes multiple calendar views (1-day side-by-side, compact, 7-day, and 35-day), real-time interpreter and service provider availability tracking, bulk assignment blasting to multiple providers simultaneously, automated conflict detection, recurring assignment management, instant SMS and email notifications, and a mobile app for service providers to manage their schedules on the go. 

Usked generates gross profit margin reports, cost reports, accounts receivable aging reports, accounts payable reports, revenue by client reports, and real-time financial dashboards. Reports can be filtered by date range, client, service type, or provider, and exported in CSV or PDF format for internal use or client sharing. 

Usked supports multiple billing rates per client, per service type, and per interpreter or provider. Rate effective dates can be managed within the platform, allowing agencies to update pricing over time without disrupting active assignments. The system automatically applies the correct rate when generating invoices based on the assignment’s client, service type, and date. 

Usked Accounting Services (UAS) is a full-service accounting add-on that integrates with both Usked Scheduling and QuickBooks Online. UAS handles bookkeeping, transaction recording, vendor payments, customer billing, and tax compliance, providing end-to-end financial management for organizations that want to outsource their accounting function entirely rather than manage it internally. 

Usked prevents duplicate payments by blocking interpreters from adding the same assignment to an invoice more than once. Invoices are generated from existing assignment records in the system, creating a direct link between the work performed and the requested payment. 

Yes. Usked integrates with QuickBooks Online, allowing billing and invoicing data to flow automatically from the scheduling platform into your accounting system. This eliminates manual data entry between operational and financial systems and reduces reconciliation errors. 

Usked’s accounting module includes automated invoice generation based on completed assignment data, customizable billing rates per client and per service type, interpreter and provider self-service invoicing, duplicate payment prevention, accounts receivable and accounts payable management, gross profit margin and cost reporting, financial analytics dashboards, and integration with QuickBooks Online. 

Usked centralizes all provider documentation and makes it accessible for audit preparation. The platform ensures that only credentialed providers are matched to assignments requiring specific qualifications, generates on-demand compliance reports, and maintains a complete record of all HR actions for regulatory review. 

Usked’s automated screening and matching processes apply consistent, criteria-based evaluation across all candidates and providers, reducing the risk of unintentional bias in selection and onboarding decisions. This supports fair hiring practices and workplace diversity goals. 

Each interpreter or service provider has a profile in Usked where all credentials, certifications, background checks, and compliance documents are stored. Expiration dates are associated with each document, and the system generates automated alerts as documents approach expiration, giving agencies and institutions time to request renewals before credentials lapse. 

Usked creates a structured digital onboarding workflow that captures application information, verifies competency through video and audio assessments, collects required compliance documents, and routes candidates through approval steps, all within the platform. Administrators can see at a glance which candidates have completed each onboarding step and where bottlenecks exist. 

Usked’s HR module includes a customizable interpreter and service provider screening and onboarding workflow, automated credential and certification tracking with expiry alerts, centralized documentation storage, a video and audio recording tool for competency assessments, customizable exam and skills evaluation builders, compliance communication broadcasting, and performance tracking based on client and requestor feedback.