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Troubleshooting & Current Service Status

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Webcam and microphone quality vary per user, as does Internet connect speed. Read more about how candidates can test these prior to starting a screening.

Last Updated: October 31, 2025

Before a candidate begins a screening that includes a Record Video part or Play and Record Video part) we recommend...

Users Not Receiving Emails?

Last Updated: October 16, 2025

Are service providers and clients not receiving emails sent from your Usked site? Read more to find out what could...

Common Errors

Last Updated: October 16, 2025

Learn more about the most common errors and how to resolve them. An Unexpected Error Has Occurred 📣Translation: It’s likely...

Current Service Status

Last Updated: October 16, 2025

Issue Date Known Information Status Date Resolved Intermittent System Outage 08/13/2024 A DNS server misconfiguration was causing some people to...

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