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Duplicate Request Verification Step

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Background #

Many organizations face challenges with duplicate job requests, often involving identical timeframes and clients. These duplicates may be submitted by different requestors, across departments, or even from partner sites. This can create confusion, overbooking, and unnecessary administrative work.

The need was clear:

  • Reduce unintentional duplicate requests.
  • Provide real-time alerts at the moment of submission.
  • Use automated detection logic to minimize manual review.

Our Solution #

Usked now includes a verification step that detects potential duplicate requests at the time of submission.

How It Works: #

  • When a new request is submitted, Usked checks for existing requests involving the same client(s) during the same timeframe.
  • If a match is found, the system will display the following verification step message to the requestor: “There is a conflicting request for one or more clients. Are you certain you want to continue with submitting this request? Yes/No”
  • This verify step uses the same conflict detection logic already in place for schedulers, but is now extended to requestors as a proactive validation step.

Configuration Details #

To Enable/Disable the Feature: #

  1. Navigate to: Admin > Change System Settings > Service Requests tab
  2. Look for the toggle to enable “Prevent the same client from being assigned to multiple simultaneous time slots on requests”

What Users Will See #

  • When submitting a request that conflicts with an existing one, the requestor will see a verification step message.
  • This message provides immediate feedback and prevents duplicate scheduling from being created.
  • Requestors can then coordinate before submitting overlapping requests.

Benefits #

  • Prevents duplicate scheduling conflicts at the source.
  • Reduction in workload for schedulers and administrative teams.
  • Supports cleaner, more accurate scheduling data across all sites.

This enhancement helps maintain efficiency and accuracy across all Usked licensees.

If you need help configuring the feature, please reach out to Usked Support.

Updated on December 10, 2025
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