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General
Duplicate Request Verification Step
Last Updated: December 10, 2025Background Many organizations face challenges with duplicate job requests, often involving identical timeframes and clients. These duplicates may be submitted...
Standardized Cancellation Reasons
Last Updated: December 10, 2025Background Previously, Usked licensees did not have a structured way to track why a job was cancelled, aside from reviewing...
Control What is Revealed: Service Request Details Email Templates
Last Updated: December 10, 2025Within email templates, there are ways to control what information is revealed when an user clicks on the view service...
Default Service Request Tags vs. Autoassign Service Request Tags
Last Updated: December 10, 2025For Groups, on the “Default Settings” tab, there exist two different fields: Default Service Request Tags, and Autoassign Service Request...
All About Alerts
Last Updated: December 10, 2025When something important is missing or looks like it may be a problem, Usked will send out a notification. This...
All About Feedback
Last Updated: December 10, 2025Want to collect feedback from your service providers, clients, and/or requesters about requests? Look no further than the Usked Feedback...
All About Paperwork
Last Updated: December 10, 2025Drowning in piles of paperwork? Looking to get rid of a filing cabinet or two or (if things are really...
All About System Settings
Last Updated: December 10, 2025System Settings operate as the control room of your Usked site, housing settings that apply globally to your entire site....
All About Tags
Last Updated: December 10, 2025Tagging is everywhere. Hashtags on social media have revolutionized the way people search, organize and consume information. So, why not...
Customer Agreements
Last Updated: December 10, 2025Want to require customers to electronically sign an agreement prior to being able to submit requests? Need a way to...
File Attachments
Last Updated: December 10, 2025Read more about how to upload files to a request, including what file size and types are allowed. Who can...
Group Hierarchy
Last Updated: December 10, 2025In this article, we will talk about parent and child groups and what that structure means in Ūsked. Let’s dive...
Guide to Dashboards
Last Updated: December 10, 2025In this article, we are going to show you all the parts that make up a dashboard and then build...
Quotes
Last Updated: December 10, 2025Let’s talk quotes! In this article, we are going to talk about how to create quotes for requested services without...
Reference ID numbers
Last Updated: December 10, 2025Need customer-provided reference numbers, such as a MRN (medical record number) or client id, to be included for customer billing?...
Request Reminder Feature
Last Updated: December 10, 2025The purpose of this feature is to send out request reminders to requesters, clients, or point of contacts. This feature...
Staff Service Providers
Last Updated: December 10, 2025Wondering when to make a staff profile for your service provider? What about a service provider profile for your existing...
Users, Staff, Groups, Group Members and Service Providers
Last Updated: December 10, 2025In this article, we are going to talk about all of the different people involved in your Ūsked site. Someone...