Before a candidate begins a screening that includes a Record Video part or Play and Record Video part) we recommend testing their audio/video quality and Internet connection to ensure a smooth capture of their responses. Here’s how to run these tests:
To check video/audio quality – go to https://tokbox.com/developer/tools/precall/results.
Click on this button:
Once the test results are available, scroll down to the Connectivity to OpenTok Servers heading. All four options should have a green check mark.
Next, scroll down to the Expected Call Quality Heading. The video and audio quality should be “(Excellent)” and the video and audio packet loss should be 0%.
To check for Internet connection quality head to speedtest.net.
Click on this button:
After some time, results will display (example below).
Re run the test a few more times by clicking on the “GO” button. Use the lowest speeds returned for each metric to compare to ideal speeds. For the screening, here are the ideal speeds:
| DOWNLOAD 🔻 | 5 or more Mbps |
| UPLOAD 🔺 | 3 or more Mbps |
If your audio/video quality and/or Internet connection speed does not meet the levels mentioned you may need to use another computer or move to a location that has a better Internet connection to take the screening.