Can Usked scale with a growing interpreting agency?

Yes. Usked is designed to scale with agency growth. Pricing scales by assignment volume rather than by user or feature tier, so as your assignment count grows, you move to a higher-volume plan without losing any functionality. Unlimited users are included on all plans, so adding coordinators, administrators, or interpreters to the platform does not increase your per-seat cost.

How does Usked help agencies meet clients’ cybersecurity requirements?

Usked provides dedicated cybersecurity support documentation that agencies can use when clients or contracts require evidence of data security practices. This includes information on data encryption, access controls, uptime guarantees, backup redundancy, and compliance with HIPAA and GDPR.

Is Usked HIPAA and GDPR compliant?

Yes. Usked is HIPAA and GDPR compliant. The platform includes two-factor authentication (2FA), encrypted data storage, role-based access controls, 24/7 uptime monitoring, and hourly and daily data backups at multiple locations. It also provides documentation and support to help agencies respond to cybersecurity inquiries from their clients.

Does Usked support client portals for requestors?

Yes. Usked includes a client-facing requestor portal where clients and organizations can submit service requests, specify required interpreter skills and certifications, track assignment status in real time, view past assignments, and access compliance and billing reports, without having to contact the agency for every update.

How does Usked track interpreter credentials and certifications?

Usked stores all interpreter credentials, certifications, background checks, and compliance documents in each interpreter's profile. Expiration dates are tracked automatically, and the system sends alerts before documents lapse. When scheduling, the platform filters available interpreters by credential status, ensuring only credentialed interpreters are matched to assignments requiring specific qualifications.

Does Usked handle interpreter invoicing and payroll?

Yes. Usked automates interpreter invoicing by generating invoices based on completed assignment data. Interpreters submit invoices directly through the platform using Usked-generated templates, ensuring consistency and eliminating duplicate payments. The system manages multiple pay rates for each service type and interpreter and integrates with QuickBooks Online for seamless financial reconciliation.

How does Usked help interpreting agencies with scheduling?

Usked provides interpreting agencies with multiple calendar views (1-day, 7-day, 35-day, and compact), real-time interpreter availability tracking, bulk assignment blasting to multiple qualified interpreters simultaneously, automated conflict detection to prevent double-bookings, and automated confirmations and reminders for both interpreters and clients. Interpreters can manage their own availability and accept assignments through a self-service mobile app and portal.

What is Usked for interpreting agencies?

Usked for interpreting agencies is an all-in-one cloud-based platform that manages the complete operational workflow of a language services or interpreting agency, from client service request intake through interpreter scheduling, credential compliance, automated invoicing, and financial reporting. It replaces disconnected email, spreadsheet, and billing workflows with a single connected system.

Scheduling Software for Agencies
& Language Service Providers

Managing an interpreting agency is complex — coordinating interpreters, handling last-minute changes, ensuring compliance, and managing payroll can be overwhelming.

Usked simplifies it all with an all-in-one, cloud-based platform that streamlines scheduling, automates administrative tasks, and enhances communication between agencies, interpreters, requestors, and clients.

With advanced scheduling, automated invoicing, compliance tracking, and robust security, Usked helps agencies work smarter, reduce costs, and improve service quality — so you can focus on delivering seamless language access solutions.

Challenges Faced by Interpreting Agencies

Complex Scheduling Requirements

High volume of communication through multiple emails & texts to all stakeholders
Lack of ability to see all assignments and availability on a single calendar view
Unable to quickly match assignments to service providers based on skills and qualifications

Invoicing & Payroll Challenges

Generating accurate customer invoices and interpreter payments
Challenges with interpreters submitting accurate and consistently formatted invoices
Managing various rates and effective dates for multiple services for both interpreters and customers

HR Compliance Challenges

Keeping up with industry regulations and interpreter credentials
Cumbersome workflows for Interpreter Screening, onboarding, and paperwork
Manually tracking expiring paperwork and documentation for interpreters

Cyber Security Requirements

Unreliable uptime and unplanned outages causing financial losses
Lost or stolen data such as assignments, customers, billing, interpreters
Challenges and inability to respond to customer cybersecurity requirements

Comprehensive Solutions for Interpreting Agencies

Scheduling

Multi-View Calendar Management

Visualize and manage interpreter assignments and availability in real-time.

Assignments Promotion

Matching of interpreters with requests based on skills, availability, and location.

Instant Notifications

Real-time system alerts for scheduling updates built into the platform.

Communication Automation

Email & Text workflows and templates to streamline communication to interpreters, clients, agencies, and requestors.

Calendar Views

One Day: Side by Side View

View your unassigned assignments and your Service Provider availability in real-time, through this 1 Day View (Side by Side) calendar view.

Compact View

View your unassigned assignments and your Service Provider availability in real-time, through this 1 Day View (Compact) calendar view.

35 Day Calendar View

30k feet above the air view of 35 days of assignments and the status of the assignments within each day, through this 35 Day calendar view.

7 Day Calendar View

View the status of all assignments for a week, in real-time, through this 7 Day View.

Accounting

Automated Invoicing

Generates accurate invoices based on completed assignments.

Integration with QuickBooks & Other Platforms

Sync financial data effortlessly.

Self-Service Billing for Interpreters

Efficient interpreter invoice reconciliation due to interpreters submitting Usked generated invoices, ensuring accuracy and consistency.

Multiple rates for Interpreters

Management of multiple rates and multiple services while aligning rates for interpreters & customers.

Eliminating duplicate payments

Interpreters are unable to add the same assignment to an invoice more than once.

Invoicing Jobs

Submitting Service Provider Invoices

Service Providers can submit all of their invoices through Usked in seconds.

Human Resources

Interpreter Credential & Paperwork Management

Store and verify interpreter certifications and credentials, with automatic notifications for expiring & missing paperwork.

Streamline Application to Hire

Create a screening workflow that captures the interpreter’s application information and verifies interpreter’s competency skills with a video and audio recording.

Compliance Communication

Easily broadcast communication to all interpreters regarding changes to HR policies and procedures with a few clicks.

Cyber Security

Usked Uptime

With 24/7 monitoring, we ensure that all servers and platforms are operating at optimal performance to reduce the risk of outages.

Two-Factor Authentication (2FA)

Ensures secure logins for interpreters and staff.

HIPAA & GDPR Compliance

Keeps agencies compliant with data privacy laws.

Cyber Security Support

Documentation and support for responding to specific cybersecurity inquiries from your customers.

Data Backup Redundancy

Backups are set up for hourly and daily intervals at multiple locations, minimizing the risk of data loss.

Requestors (Clients & Organizations Requesting Services)

Easy Service Requests

Clients can request interpreters with specific skill sets.

Live Assignment Tracking

Enables clients to see interpreter status in real-time.

Automated Reports for Compliance & Billing

Ensures clients receive transparent service records.

Client Dashboard

Services KPI Dashboards

This month vs last month assignment KPIs by Services.

Assignment Status KPI Dashboards

This month vs last month assignment KPIs by Status.

Reporting & Analytics

Customizable Dashboards

Track interpreter utilization, request fulfillment, and profitability.

KPI Metrics & Financial Insights

Identify trends and opportunities for optimization.

Automated Compliance Reports

Generate reports for audits and regulatory compliance.

Simplified Invoice Submission

Quickly submit multiple assignments on a single invoice.

Generating Reports

Management Overview KPIs

Manage and view assignment data, critical to operations through the Management Overview Dashboard.

Success Stories with Usked

Case Study: CoSign Interpreting

Challenges Faced

Complex billing processes made invoicing and payroll time-consuming and prone to delays.
Communication with interpreters and clients lacked consistency and timeliness.
Manual handling of financial tasks increased administrative workload.
Clients had no easy way to specify their service needs, leading to back-and-forth communication.

Usked Experience

When I accepted my position with CoSign Interpreting, one of my key conditions was that Usked would be fully implemented as our primary scheduling system — and it has proven to be one of the best decisions we’ve made. I truly can’t say enough about how much I love Usked. It feels like there’s nothing it can’t do to support our company’s day-to-day needs across the board.

From its detailed reporting capabilities to the seamless experiences it provides for both clients and interpreters, every feature feels intentional and incredibly useful. And the customer service? Absolutely top-notch. Our entire team is beyond satisfied with Usked, and we know that the outstanding support behind the platform is a huge reason why.

I couldn’t be persuaded to switch platforms for anything. Thank you to the entire Usked team for another incredible year — we’re grateful for everything you do.

Shirley

BeMoore

Why Interpreting Agencies Choose Usked

Industry-Specific Features

Designed exclusively for the needs of interpreting agencies.

All-in-One Platform

Consolidates scheduling, payroll, compliance, and reporting.

Proven Success & User Satisfaction

Trusted by leading interpreting agencies nationwide.

More licensees:

"Usked has been a game-changer for our business, streamlining scheduling and communication with both clients and interpreters. It offers an intuitive platform that helps us manage assignments efficiently, track availability, and ensure seamless coordination. The ability to centralize these processes has saved time, reduced errors, and improved overall satisfaction for everyone involved. It's an indispensable tool for our operations!"

"Sending assignment blasts more quickly, sending multiple assignment requests more efficiently and quickly, streamlining communications, simplifying invoicing for service providers, organizing important data within the system by utilizing tags, and having the ability to pull reports for information that we need."

"My experience with Usked has been positive, largely due to the exceptional customer service provided by the team. Every member of the Usked team is consistently kind, approachable, and dedicated to assisting us. They are always eager to support us in overcoming any challenges, working collaboratively to ensure that solutions are promptly and effectively implemented.Without Usked, managing service requests would be challenging, to say the least. When it comes to managing service requests, Usked enables my team and I to maintain a high level of organization and efficiency. "

"Usked has been an invaluable tool for our team. The ability to check the status of unfilled jobs in real time and run reports for data-driven discussions with leadership has significantly improved our workflow. I check Usked at least weekly, and it provides up-to-date information that directly impacts Deaf students and adults. Having instant access to this critical data allows us to make informed decisions and better support our community. Highly recommend!"

Frequently Asked Questions

Usked for Interpreting Agencies

Can Usked scale with a growing interpreting agency?
Yes. Usked is designed to scale with agency growth. Pricing scales by assignment volume rather than by user or feature tier, so as your assignment count grows, you move to a higher-volume plan without losing any functionality. Unlimited users are included on all plans, so adding coordinators, administrators, or interpreters to the platform does not increase your per-seat cost.
How does Usked help agencies meet clients’ cybersecurity requirements?
Usked provides dedicated cybersecurity support documentation that agencies can use when clients or contracts require evidence of data security practices. This includes information on data encryption, access controls, uptime guarantees, backup redundancy, and compliance with HIPAA and GDPR.
Is Usked HIPAA and GDPR compliant?
Yes. Usked is HIPAA and GDPR compliant. The platform includes two-factor authentication (2FA), encrypted data storage, role-based access controls, 24/7 uptime monitoring, and hourly and daily data backups at multiple locations. It also provides documentation and support to help agencies respond to cybersecurity inquiries from their clients.
Does Usked support client portals for requestors?
Yes. Usked includes a client-facing requestor portal where clients and organizations can submit service requests, specify required interpreter skills and certifications, track assignment status in real time, view past assignments, and access compliance and billing reports, without having to contact the agency for every update.
How does Usked track interpreter credentials and certifications?
Usked stores all interpreter credentials, certifications, background checks, and compliance documents in each interpreter’s profile. Expiration dates are tracked automatically, and the system sends alerts before documents lapse. When scheduling, the platform filters available interpreters by credential status, ensuring only credentialed interpreters are matched to assignments requiring specific qualifications.
Does Usked handle interpreter invoicing and payroll?
Yes. Usked automates interpreter invoicing by generating invoices based on completed assignment data. Interpreters submit invoices directly through the platform using Usked-generated templates, ensuring consistency and eliminating duplicate payments. The system manages multiple pay rates for each service type and interpreter and integrates with QuickBooks Online for seamless financial reconciliation.
How does Usked help interpreting agencies with scheduling?
Usked provides interpreting agencies with multiple calendar views (1-day, 7-day, 35-day, and compact), real-time interpreter availability tracking, bulk assignment blasting to multiple qualified interpreters simultaneously, automated conflict detection to prevent double-bookings, and automated confirmations and reminders for both interpreters and clients. Interpreters can manage their own availability and accept assignments through a self-service mobile app and portal.
What is Usked for interpreting agencies?
Usked for interpreting agencies is an all-in-one cloud-based platform that manages the complete operational workflow of a language services or interpreting agency, from client service request intake through interpreter scheduling, credential compliance, automated invoicing, and financial reporting. It replaces disconnected email, spreadsheet, and billing workflows with a single connected system.

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