Want to personalize your emails to include info like first name, job #, etc? Read more to find out how. #

Email template tags allow you to pull information into the subject or message of an email template. These tags are replaced with the actual values at the time the email is sent. 

Example: You want to send an email message to Jane Doe. So, when you add “Hi {TO FIRST NAME},”  into the email template message, Usked will replace {TO FIRST NAME} with “Jane.” Your email will then read “Hi Jane.”

Below is a list of all email template tags, broken down by what types of email templates or scenarios they are used for.

All Email Templates #

The following tags apply to all email templates.

{FROM SALUTATION} #

The sender’s salutation.

{FROM NICKNAME} #

The sender’s nickname. If the sender does not have a nickname set up, the first name is used instead.

{FROM FIRST NAME} #

The sender’s first name. If the sender does not have a first name set up, the nickname is used instead.

{FROM LAST NAME} #

The sender’s last name. If the sender does not have a last name, then this tag is not used and removed.

{TO SALUTATION} #

The recipient’s salutation.

{TO NICKNAME} #

The recipient’s nickname. If the recipient does not have a nickname set up, the first name is used instead.

{TO FIRST NAME} #

The recipient’s first name. If the recipient does not have a first name set up, the nickname is used instead.

{TO LAST NAME} #

The recipient’s last name. If the recipient does not have a last name, then this tag is not used and removed.

{END} #

Signifies the end of the email message.

This is required for all email templates, and needs to be placed at the end of the email message body.

Email Composer #

The following tags are used when an email message is being sent out using the email composer.

{SUBJECT} #

The email composer allows you to specify some extra text for the subject. This tag is replaced with your extra text when the email messages are sent out.

{MESSAGE} #

The email composer allows you to specify some extra text for the message. This tag is replaced with your extra text when the email messages are sent out. Valid web hyperlinks such as http://www.usked.com will automatically become clickable.

Service Request and Block Email Messages #

The following tags are used when service requests or blocks are being sent out.

{JOB ID} #

This becomes the service request ID. If there are multiple service requests in the email message, this becomes (Multiple Jobs) instead. If a block is being emailed, then this becomes (Block) instead.

{JOB DATES} #

If the service requests or blocks being sent out are all on the same day, then this becomes something like Wednesday, 4/5/2017 4:00 PM EDT to 4/5/2017 5:00 PM EDT. Otherwise, this becomes something like Wednesday, 4/5/2017 4:00 PM EDT to Thursday, 4/6/2017 5:00 PM EDT.

{JOBS} #

This will be replaced with the information on all the service requests and blocks being sent out as part of this email. Exactly which details are revealed are controlled by the reveal attachments, reveal POCs, reveal clients, reveal service providers, and reveal notes fields.

Provider Interested and Not Interested Email Templates #

The following tags are used when a service provider clicks on either the I’m interested or I’m not interested icons to send an email message.

{SUBJECT} #

This becomes the time range of the entire block or service provider slot.

Sending Offers #

The following tags are used when sending assignment or block offers to service providers. 

{URL} #

This becomes a short link which the service provider can click on, that takes them to a web page with the offer.

Agreement Signature Notification Email Template #

The following tags are used in the agreement signature notification email message.

{SUBJECT} #

This becomes the name of the agreement that was signed.

{MESSAGE} #

This becomes the name of the person who signed the agreement, followed by the date and time the agreement was signed, and then the link to download the agreement.

New User Email Template #

The following tags are used in the new user email message.

{USER NAME} #

This is the user name for the recipient’s user account.

{INITIAL PASSWORD} #

This is the initial password for the recipient’s user account. Please be aware that this will always show the initial password generated by the automatic username and password creation feature. There is no way to retrieve the user’s current password if it has been changed away from the initial password.

Paperwork Reminder – X Day / Has Expired Notice Templates #

The following tags are used when Usked sends out email notifications for the paperwork system.

{MESSAGE} #

This becomes the name of the paperwork.

Create Account Template #

The following tags are used when Usked sends out an email message to the new user.

{MESSAGE} #

This becomes the web link that users click on to continue creating their new account.

Reminder to service providers to complete their screening #

The following tags are used when reminders to service providers to complete their screening are sent out.

{SUBJECT} #

This becomes the name of the screening type.

{MESSAGE} #

This becomes the date which this service provider started the screening process.

Here’s a sample email template with tags:

Subject:

Request confirmation for {JOB DATES} {SUBJECT}

Message: 

Hi {TO NICKNAME}, 

This email serves as your confirmation for the following request(s). 

{MESSAGE}

{JOBS}

 If you have any questions please reach out to us. 

 Thank you,

Your friendly neighborhood scheduling team

scheduling@yourcompany.com

123-45-6789

{END}