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Assigning Default Service Provider / Vendor
Last Updated: November 28, 2025If a default service provider is assigned to a group, there are (3) basic functions that will occur, once a...
Bulk Actions
Last Updated: November 28, 2025You may find yourself at times needing to complete some updates or changes simultaneously on multiple assignments. The bulk actions...
Ignore Conflicting Assignments
Last Updated: November 28, 2025This toggle is located on the Attributes tab of the Service Provider’s profile: As a part of Usked’s availability logic,...
Multi-assign Service Provider
Last Updated: November 28, 2025Enabling this feature allows the ability to assign the same service provider more than once to a single request, the...
Multistep Request Process
Last Updated: November 28, 2025The multistep request process pairs nicely with SSO-enabled sites, and leverages default group settings to automate request funnel management. The...
Sorting of Your Alerts
Last Updated: November 28, 2025This new feature update is designed to allow licensees to prioritize alerts for “service requests pending confirmation”, and also to...